Free EXPRESS delivery

Call Us | 01179 902884

Customer Help

Our friendly team is always here to assist.

Contact Points

General Contact
[email protected]

Pre-Sales Questions Including Trade/Wholesale
[email protected]

Post-Sales Questions, Order and Product Support
[email protected]

Call or WhatsApp Message
01179 902884

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Montessori Parents Facebook Group
Parents Advice Facebook Group

Common purchase queries answered

Orders and Shipping

Small orders usually arrive within 1 – 2 working days.
Larger items usually arrive within 2 – 4 working days.

Orders are typically shipped with ParcelForce but may arrive in multiple shipments. If orders are placed before 12pm they are processed same day.

Accounts can be created before or during the checkout process. Register your account here

You can change you shipping address for future orders in your account here. To change the shipping address of an order that in-processing please contact us as soon as possible: [email protected]

To track the order status or the shipment tracking please contact us with your order number: [email protected]

We only keep information needed to process payments. This is all done internally and no human will ever see your credit card information. You can also choose to save your card in your account for future purchases here.

All of our prices are inclusive of VAT. For trade/wholesale prices please contact us directly: [email protected]

We ship to the UK. For shipments to other countries please contact us directly: [email protected]

Depending on your order, your items may come in multiple packages. Smaller items are delivered quicker and are sent out as soon as they’re ready. Larger items may also come in multiple boxes on separate days.

If you need to swap an item

Returns and Exchanges

Our returns and exchanges policy is simple. If you’re unhappy for any reason send back your item within 30 days for a guaranteed full refund. Our full returns and exchanges terms and conditions can be found here.

Oh No! If you’ve been sent the wrong item by mistake please get in touch and we’ll sort the problem out quickly for you: [email protected]

If an item arrived damaged in transit please get in touch straight away for either a full refund or a new item: [email protected]

When you notify us of the item you would like to return we will send through the return address. Please contact: [email protected]

We’re available via email, phone, social media, whatsapp and post. Our quickest response times are via social media or WhatsApp message. We always try to get back to you within a few hours.

01179 902884 – Call or WhatApp Message
[email protected]
[email protected]

Underwood Enterprises Ltd, Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN

If your order is still being process please contact us as soon as possible to alter the shipping address. If your order is in transit we can arrange a redirection: [email protected]

If your order is in-processing it can be changed or cancelled. If your order has been processed you will need to contact us for a return: [email protected]

Yes! If we’re sold out (or are releasing an item soon) you can enter your email address and we will notify you when it is available.

Free express shipping

On all UK orders

Easy 30 day returns

100% satisfaction guarantee

Manufactures Warranty

On all products as standard

100% Secure Checkout

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